Refund policy

Guardee Watches – Return & Refund Policy

We offer a 15-day return policy, meaning you have 15 days from the date you receive your Guardee watch to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition as received — unused, unworn, and free from damage.

  • All original packaging, manuals, accessories, and tags must be included.

  • A receipt or proof of purchase is required.

To request a return, contact us at support@guardee.shop.

Once your request is approved, we will email you a return shipping label along with detailed instructions.
Please note: Packages returned without prior authorization will not be accepted.

For any questions, feel free to email support@guardee.shop anytime.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If your item is:

  • Defective

  • Damaged

  • Incorrect

contact us immediately, so we can resolve the issue promptly.

Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned:

  • Personalized or custom-engraved Guardee devices

  • Used wearable devices or accessories

  • Items showing signs of wear, physical damage, modification, or improper use

  • Sale or clearance items

  • Gift cards

If you’re unsure whether your item qualifies, please contact us.

Exchanges

If you would like a replacement, the quickest method is:

  1. Submit a return request for the original item.

  2. After approval, place a new order for the replacement.


Refunds

After your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.

  • Your bank or card provider may take additional time to process the credit.

If more than 15 business days have passed after approval and no refund is received, please contact us at support@guardee.shop.