Shipping policy

Guardee Shipping Policy

Order Processing

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order is placed and another email when your order has been shipped.

Shipping Times

Estimated delivery times vary by region:

  • UAE : 2–5 business days

  • Other GCC Countries: 7–15 business days

Shipping times are estimates and may vary due to courier delays, customs clearance, weather, or other unexpected factors.

Shipping Fees

Shipping rates are calculated at checkout based on your delivery address.
Occasionally, free shipping promotions may apply and will be displayed on our website.

Order Tracking

Once your order ships, you will receive a tracking number and a link to track your shipment.
Please allow up to 24–48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes

International orders may be subject to:

  • Import duties

  • VAT/GST

  • Customs inspection fees

  • Local government charges

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

Guardee is not responsible for delays caused by customs processing.

Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate.
Guardee is not liable for delays or lost shipments caused by:

  • Incorrect or incomplete addresses

  • Recipient unavailability

  • Courier delivery attempts failing

If a parcel is returned to us due to such issues, additional re-shipping costs may apply.

Lost, Damaged, or Delayed Packages

While we work with trusted couriers, issues may sometimes occur:

Lost Packages

We will open an investigation with the courier. Replacement or refund is subject to the courier’s resolution.

Damaged Items

If your item arrives damaged, please email us within 48 hours of delivery with:

  • Photos of the damaged item

  • Your order number

We will resolve the issue as quickly as possible.

Delays

Guardee is not responsible for delays caused by shipping carriers, weather disruptions, customs, or events outside our control.

Changing or Cancelling an Order

If your order has not yet been shipped, we may be able to update the shipping address or cancel the order.
Please contact us immediately at support@guardee.shop.

Once the order has shipped, changes and cancellations are no longer possible.

Contact Us

For any shipping-related questions, please contact us at:
📧 support@guardee.shop